Site Primary JetPack Connection

Professional WordPress Advice & Support for Free Forums Plugins Support Site Primary JetPack Connection

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  • #200 Reply
    Sarah
    Guest

    My JetPack plugin doesn’t work for some reason. When I go to my plugins list, it isn’t shown but when I try to install it, it says that it is already installed.

    I am listed as the sites only admin.

    #202 Reply
    WorP’Dev
    Keymaster

    Thank you for using WorP’Dev. I’m Nabil, The WordPress Developer.

    It seems there is a faulty Jetpack folder in your plugins folder. Nothing to worry about though. Here is how to remove it:

    1. Go to your website files (using cPanel’s file manager if you have cPanel)
    2. Browse to the plugins folder (it’s generally public_html/wp-content-plugins)
    3. Delete the jetpack folder

    Once you do so you will be able to install Jetpack normally, i.e. using the plugin installer on your dashboard.

    #220 Reply
    WorP’Dev
    Keymaster

    Hello Sarah,

    Were you able to fix that? Was the suggested solution of any help?

    Thanks
    Nabil

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