Admin role, but no admin privileges

Professional WordPress Advice & Support for Free Forums General Support Admin role, but no admin privileges

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  • #235 Reply
    Maria
    Guest

    I put my client’s site together using Flywheel, and I migrated it onto his domain a few weeks ago. Everything was fine and working properly.

     

    He wrote me a few days ago, telling me that he no longer was able to add plugins or do any other normal admin tasks.

    I went through the backend, and everything is set up properly with SQL. Permissions and everything are there, the way they need to be. And I’m completely stumped as to why it says the users are admins, yet no one has admin privileges. Help!

    #236 Reply
    WorP’Dev
    Keymaster

    Hi Maria,

    Thank you for using WorP’Dev, I’m Nabil, the WordPress Developer.

    Are you comfortable accessing the database? If so, please create an export of the usermeta table (generally called wp_usermeta unless you changed the default database prefix) and send it to me:

    If you want this fixed real quick and want to cut the back-and-forth. You can book me for a couple of hours and let me fix everything for you, sounds fair enough?

    #243 Reply
    WorP’Dev
    Keymaster

    Hi Maria,

    I reviewed the file you sent. It seems the database is not the cause. Can you send me the list of the activated plugins?

    Thanks,
    Nabil

     

    #244 Reply
    Maria Boyle
    Guest

    Hi Nabil,

    Yes, we’re currently using Elementor, Elementor Header Footer & Blocks, Elementor Pro, Essential Addons for Elementor, HT Mega Absolute Addons, Max Mega Menu, Premium Addons for Elementor, and WP Forms Lite.

    I’ve tried deactivating all of them, but that doesn’t have an effect on the permission either. And all of them are up to date as well.

    Maria

    #247 Reply
    WorP’Dev
    Keymaster

    Hi Maria,

    I don’t think any of these plugins are causing that error and I’m still suspecting the database. Investigating this issue will require having access to the server and the database. I’m afraid this goes beyond the free support service I offer on WorP’Dev, but I can certainly work on it if you are willing to book me for a few hours. I’m a results based guy, so you don’t pay if the problem is not fixed.

    Let me know if you want me to look further into this for you.

    Thanks
    Nabil

     

    #248 Reply
    Maria
    Guest

    How much do you charge hourly?

    #250 Reply
    WorP’Dev
    Keymaster

    I know what you care about is to get that fixed so I suggest a flat rate of $200. No matter how much time I work. Sound good?

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